Salesforce introduced Agentforce Operations in April to automate outdated back-office tasks, SiliconANGLE reported. The product targets the part of the enterprise that has generally been served by manual work and legacy systems rather than modern applications.
Back-office automation is where enterprise AI value is easiest to measure, because tasks are repetitive and costs are known. It is also where outcome-based pricing, which Salesforce announced at Dreamforce in September, is most natural.
Source: SiliconANGLE