Mastercard's Greg Ulrich told Fortune's Brainstorm AI event that the biggest gains come from redesigning whole workflows, and warned that speeding up one step in an 80-step process just creates a backlog at the next. "It's the rethinking. It's the remapping," he said.
He added that consulting tools Mastercard built a year ago are now "quaint, and just not that useful today," illustrating how quickly the technology moves. The lesson for transformation programs is to budget for rebuilding, not only buying.
Source: Fortune