Salesforce launched Agentforce Help Agent in June to simplify deploying AI customer service, SiliconANGLE reported on June 25, with general availability planned for July. We did not confirm whether that date was met.
Help Agent is part of Salesforce's push to make service agents quicker to stand up. At Dreamforce in September, Salesforce said it charges for Agentforce service agents only when a customer's issue is resolved.
Source: SiliconANGLE