Now in its seventh year, Deloitte's State of AI in the Enterprise report surveyed 3,235 business and IT leaders across 24 countries and six industries, tracking how organizations are moving - or failing to move - from AI experimentation to real operational deployment. The 2026 edition frames the central challenge as one of activation: many organizations have the ambition and the budget, but relatively few have restructured workflows enough to capture the value on paper.
Agentic AI features prominently in this year's findings, with customer support cited as the function where autonomous agents are expected to have the largest near-term impact, followed by supply chain management and knowledge management. The report profiles concrete early deployments, including a financial services firm using agents to automatically capture action items from video meetings.