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Multimodal models - systems that handle text, images, audio and structured data together - are pushing product teams to rethink interfaces that were built around single-input assumptions.
Beyond the chat window
Early multimodal deployments are showing up in product areas that never had a natural text interface: visual quality inspection, document-heavy back-office workflows, and voice-first customer support.
The integration challenge
The harder problem for most teams isn't model capability, engineers report, but reworking data pipelines that were never designed to carry images or audio alongside structured records.